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Jet Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use the Jet Casino website and services. Please read them carefully before creating an account, depositing funds or playing any game.
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1. About these Terms
These Terms & Conditions form a legal agreement between you and Jet Casino in relation to your use of the website, your player account and any casino, gaming or related services made available through the website. By accessing the website, registering an account or using a service, you confirm that you have read, understood and accepted these Terms. If you do not agree with any part of them, you must not use the website or its services.
In this article
You should also read any other rules, notices and policies displayed on the website. These may include game rules, promotional terms, privacy information, responsible gambling guidance and payment conditions. Those documents form part of the terms that apply to your use of the relevant service. If a specific promotion or game rule conflicts with these Terms, the specific rule will generally apply to that promotion or game, unless stated otherwise.
You are responsible for checking the current version of these Terms before using the website. Jet Casino may update, replace or amend these Terms from time to time. Changes may be made to reflect legal requirements, changes to services, security needs or operational improvements. Continued use of the website after updated Terms are published means that you accept the revised version.
Legal and location requirements
You must only use Jet Casino where online gambling and access to the relevant services are lawful. Laws may differ between Australian states and territories and may also apply based on where you are physically located. You are responsible for understanding and complying with the laws that apply to you. Jet Casino may restrict access to some services, games or payment methods where required by law, policy or operational considerations.
2. Eligibility and player accounts
You must meet the minimum legal age that applies to the service and your location before opening or using an account. You must not allow another person to use your account, and you must not open or operate an account on behalf of another person. Accounts are intended for personal use only and must not be used for business, commercial or unlawful purposes.
When registering, you must provide information that is complete, accurate and current. This may include your name, date of birth, residential details and other information needed to establish your identity or eligibility. You must update your details if they change. Providing false, incomplete or misleading information may result in account restrictions, suspension or closure.
You are responsible for keeping your username, password and other account credentials confidential. Do not share them with anyone or allow another person to access your device or account. You must notify Jet Casino through the available support or contact channels if you believe that your account has been accessed without permission, your credentials have been lost or your account security may have been compromised.
Jet Casino may carry out identity, age, address, payment and other verification checks. You agree to provide reasonable documents or information when requested. Verification may be required before certain transactions or services can be completed. If requested information is not provided, cannot be verified or suggests that an account does not meet these Terms, access may be limited while the matter is reviewed.
- You must not create duplicate accounts or use another person’s account.
- You must not use the website while impaired or in a way that prevents you from making informed decisions.
- You must not use the website to conduct fraud, money laundering, terrorist financing or any other unlawful activity.
- You must not use automated software, bots, scripts or other tools to access or interact with the website unless expressly authorised.
- You must not attempt to interfere with website security, game functionality, payment processing or another player’s account.
Account suspension and closure
Jet Casino may suspend, restrict or close an account where it reasonably considers that these Terms have been breached, information cannot be verified, activity presents a security or compliance concern, or continued access is not appropriate. An account may also be restricted to protect you, other players or the integrity of the services. Where permitted, you may request account closure at any time by using the available account or support processes.
3. Deposits, play and withdrawals
You may only deposit funds using a payment method that is in your name or that you are authorised to use. You must not use a payment method belonging to another person without proper authorisation. Payment transactions may be subject to checks by Jet Casino, payment providers or other service partners. A deposit may be delayed, declined or returned where it cannot be processed, verified or accepted under applicable requirements.
You should only deposit an amount that you can afford to lose. Gambling is not a way to make money, repay debts or solve financial problems. Before depositing, check the transaction details shown on the website and ensure that you understand any applicable conditions. Payment providers may apply their own terms, processing arrangements or charges, which are outside Jet Casino’s control.
Funds in your player balance may be used only for permitted services on the website. You must not attempt to use the account as a bank account, payment transfer service or method of moving funds between people. Any withdrawal request may be subject to account verification, source-of-funds checks, payment checks and any applicable game or promotional conditions. Jet Casino may require a withdrawal to be returned to an eligible payment method associated with your account.
You are responsible for checking that transaction information is correct before confirming a deposit or withdrawal request. Once a transaction has been submitted, it may not always be possible to cancel or amend it. If a payment is made in error, reversed, charged back or identified as unauthorised, Jet Casino may suspend the relevant account and recover any amount that is owed, subject to applicable law.
Game results and technical issues
Games must be played according to the rules displayed for the relevant game. Where a game result is determined by an approved or otherwise applicable random system, the recorded result on Jet Casino’s systems will generally be treated as final, subject to investigation and applicable law. If a game is interrupted by a technical fault, connection problem or system error, Jet Casino may review the affected activity and take reasonable steps to correct the issue.
You must not exploit an error, malfunction, pricing mistake or technical weakness. If you identify a possible error, stop using the affected feature and report it through the available support or contact channels. Jet Casino may void or correct activity affected by an obvious error where permitted by law, while taking reasonable account of the circumstances.
4. Promotions, responsible gambling and privacy
Promotions and bonuses
Promotions, bonuses, free plays and other offers are subject to their own promotional terms. These terms may set out eligibility requirements, expiry arrangements, wagering or playthrough conditions, game restrictions, maximum values, withdrawal conditions and other limits. You should read the full conditions before accepting or using an offer. If you do not meet the stated conditions, a promotional benefit may be removed or a related transaction may be declined.
Unless promotional terms state otherwise, offers are intended for one person and one account only. Jet Casino may withdraw, change or cancel an offer where it has been used in error, obtained through abuse or fraud, or where a player appears to have created or used multiple accounts to gain an unfair advantage. Promotional activity must not be combined with conduct designed to manipulate game outcomes or payment processing.
Responsible gambling
Jet Casino supports informed and responsible participation. You should set a budget before playing, keep track of time and spending, take regular breaks and never chase losses. If gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing, stop playing and seek appropriate help from a qualified support service.
Account tools and restrictions may be available to help you manage your play. These may include deposit controls, time reminders, activity information, temporary breaks or account exclusions, depending on the service and your location. Requests for a gambling break or account closure should be made through the available account or support channels. Restrictions may not be reversible until the selected period has ended.
Privacy and communications
Personal information is handled in accordance with the Jet Casino Privacy Policy and applicable privacy laws. Information may be collected and used to provide services, verify identity and age, process transactions, maintain security, meet legal obligations, manage accounts and improve the website. Information may be shared with relevant service providers, payment processors, verification providers or authorities where reasonably required for these purposes.
By creating an account, you agree to receive service-related communications needed to manage your account, transactions, security or changes to the website. Marketing communications will be handled in accordance with applicable requirements and any available preferences or unsubscribe options.
5. Website use, liability and general conditions
Acceptable use and intellectual property
The website, its design, software, text, graphics, logos, game content and other materials are owned by or used with permission by Jet Casino or relevant third parties. You may use the website only for personal, lawful purposes and in accordance with these Terms. You must not copy, reproduce, modify, distribute, sell, reverse engineer or commercially exploit website content without prior permission, except where a right cannot lawfully be excluded.
You must not upload or transmit material that is unlawful, abusive, defamatory, threatening, misleading, invasive of privacy or harmful to the website or another person. You must not introduce viruses, malicious code or other harmful technology, or attempt to bypass security controls. Jet Casino may remove content or restrict access where necessary to protect the website, its users or its legal rights.
Availability and liability
The website and services may be changed, suspended or unavailable from time to time because of maintenance, technical issues, network failures, security events, third-party services or circumstances outside reasonable control. Jet Casino does not guarantee that the website will always be available, uninterrupted, error-free or suitable for every device or connection.
To the extent permitted by law, Jet Casino is not responsible for loss caused by your failure to keep account details secure, your use of an unsuitable device or connection, unauthorised access resulting from your conduct, or events outside reasonable control. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.
Complaints and disputes
If you have a question, transaction concern or complaint, please first use the support or contact process made available on the Jet Casino website. Provide enough information for the matter to be reviewed, including relevant account or transaction details where appropriate. You must not send payment passwords or other unnecessary sensitive information. A review may require identity checks and additional information.
Jet Casino will consider complaints in a reasonable manner and may provide further information about the outcome or next available step. Nothing in this process prevents you from exercising rights available under applicable consumer, privacy or gambling laws. These Terms are governed by the laws that apply to the relevant service and your location, subject to any mandatory rights or requirements that cannot be excluded.
Severability and entire agreement
If a court or authorised body determines that any part of these Terms is invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived. These Terms, together with the policies and specific rules referred to in them, represent the agreement governing your use of the relevant Jet Casino services.
