Privacy Policy

This Privacy Policy explains how Jet Casino handles personal information when players visit the website, create or use an account, make transactions, contact support or otherwise use our services. It also explains the choices available to players about their information and marketing communications.

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About this Privacy Policy

Jet Casino respects the privacy of players in Australia and is committed to handling personal information responsibly. This policy is intended to provide a clear, general explanation of the types of information that may be collected, the reasons for collecting it, how it may be used and the choices available to players.

In this article

About this Privacy Policy Information Jet Casino may handle How information is shared, protected and retained Cookies and electronic communications Your privacy rights and how to contact us

This policy applies to information collected through the Jet Casino website, account features, customer support channels and related online services. It may also apply when a player interacts with communications from Jet Casino, such as service messages or marketing messages. Some third-party websites, payment services or links that may be available through the website have their own privacy policies. Players should review those policies before providing information to a third party.

By using the website or opening an account, a player acknowledges that information may be handled as described in this policy. Where consent is required for a particular use, Jet Casino will seek consent in an appropriate way. A player may withdraw consent for certain uses, although doing so may not affect processing that is needed to provide an account or meet legal and security requirements.

Changes to this policy

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version will be made available on the website. Players should check this page periodically so they remain aware of how information may be handled. If a change is important, additional notice may be provided where appropriate.

Information Jet Casino may handle

The information handled by an online casino can vary depending on how a player uses the website and the services available. Jet Casino may collect information directly from a player, automatically from a device or browser, or from service providers and other sources where this is necessary for account administration, verification, security or legal compliance.

Account and contact details

This may include a player’s name, date of birth, residential details, contact details, login information, account preferences and records of communications with customer support. It may also include information supplied when a player registers, updates an account, requests assistance or participates in a customer verification process.

Identity and verification information

To help confirm identity, age and eligibility, Jet Casino may handle verification documents and related information. This can include copies or details from identity documents, information used to confirm a residential address, and records of checks carried out to prevent fraud, misuse, duplicate accounts or other prohibited activity. Players should only provide documents through the secure methods made available for that purpose.

Payment and transaction records

Jet Casino may handle records of deposits, withdrawals, wagers, account balances, payment methods, transaction dates and transaction amounts. Payment information may be processed by specialist payment providers. Depending on the payment method and the provider involved, Jet Casino may receive relevant payment details, confirmation information or transaction identifiers rather than complete payment credentials.

Device, technical and usage information

When a player visits or uses the website, technical information may be collected automatically. This may include an internet protocol address, browser type, operating system, device identifiers, general location information, language settings, access times, pages viewed, links followed and information about how the website is used. This information can help maintain website performance, identify technical problems, protect accounts and understand general usage patterns.

Why information is used

To create, maintain and administer a player account.
To process deposits, withdrawals and other account transactions.
To verify identity, age and account information.
To carry out anti-fraud, anti-money-laundering, security and risk checks.
To provide customer support and respond to enquiries or complaints.
To operate, maintain, personalise and improve the website and services.
To meet legal, regulatory, court, accounting and record-keeping obligations.
To send service-related communications and, where permitted, marketing communications based on a player’s choices.

How information is shared, protected and retained

Jet Casino may share relevant information with trusted service providers that help operate the website and provide services. These providers may support payment processing, identity and verification checks, fraud prevention, technology, hosting, customer support, communications, analytics or security. They should only receive information that is reasonably needed for the service they provide and may be required to protect it.

Information may also be disclosed where this is reasonably necessary to protect players, Jet Casino or other people, investigate suspected fraud or misuse, enforce website rules, respond to a lawful request, or meet a legal or court requirement. Information will not be shared for unrelated purposes simply because it has been collected.

Security measures

Jet Casino uses reasonable administrative, technical and organisational measures to help protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure connections and staff or provider procedures. No online system can be guaranteed to be completely secure, so players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Keeping information

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The appropriate period can depend on the type of information, the reason it was collected, account history, security needs and legal obligations.

Closing an account does not always mean that every record can be immediately deleted. Some account, identity, payment, transaction, support and security records must be kept for a period required by law, including after an account has been closed. When information is no longer needed, it may be deleted, anonymised or securely destroyed in accordance with applicable procedures.

Cookies and electronic communications

Jet Casino may use cookies and similar technologies to make the website work, remember preferences, support account and security functions, measure website performance and understand how visitors use the service. Cookies are small files or data elements placed on a browser or device. Some may be essential for the website, while others support convenience, analytics or communications.

Players can manage or restrict cookies through their browser settings. Depending on the browser and the type of cookie, a player may be able to delete existing cookies, block future cookies or receive a warning before a cookie is stored. Disabling certain cookies may affect how parts of the website work, including account features, preferences or security functions.

Marketing choices

Jet Casino may send service messages that are necessary to manage an account, process transactions, provide security notices or respond to a request. These messages are separate from optional marketing communications. Where marketing consent is required, players can withdraw it at any time by using an unsubscribe option in a message or by contacting privacy support.

A request to stop marketing may not stop all operational or service communications. For example, messages about account security, transactions, verification, responsible use of the service or important policy changes may still be sent when they are necessary. Marketing preferences may take a reasonable period to apply across all relevant systems.

Your privacy rights and how to contact us

Players may have rights in relation to the personal information Jet Casino holds about them. These rights can depend on the circumstances, the type of request and any legal or security requirements that apply. A player can ask for information about how their data is handled and may request action in relation to their personal information.

Requests players can make

Access: request a copy of, or information about, personal data held about you.
Correction: ask for inaccurate, incomplete or out-of-date information to be corrected.
Deletion: request deletion of personal data where it is no longer needed or where deletion is otherwise available.
Withdraw consent: withdraw consent for optional processing, including marketing communications, where consent is the basis for that processing.
Information: ask questions about the collection, use, sharing or protection of your personal information.

To exercise these rights or make a privacy and data request, contact support@jetcasino.top. Please include enough information to help identify your account and explain the request clearly. For security, Jet Casino may need to verify the identity of the person making a request before providing information or changing account data. Verification information will be used for that purpose and handled in line with this policy.

Some requests may be limited or refused where the information cannot be released for security reasons, where disclosure could affect another person, where records must be retained for a period required by law, or where processing is necessary to prevent fraud, protect the service or meet a legal obligation. If a request cannot be completed in full, the reason will be explained where it is appropriate and lawful to do so.

Questions and concerns

Players who have a question or concern about privacy should contact support@jetcasino.top. Providing a clear description of the issue, the relevant account details and the action requested can help Jet Casino review and respond more efficiently. Players should not send payment passwords or unnecessary sensitive information by email.