Responsible Gaming

Gambling should be an enjoyable leisure activity, not a way to make money or solve financial problems. Jet Casino encourages players in Australia to understand the risks, make informed decisions and keep gambling within personal limits. If gambling stops being fun or begins to affect your finances, relationships, work or wellbeing, take a break and seek support.

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Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Every wager can result in a loss, regardless of previous results, a particular game or a player’s strategy. Past outcomes do not change the odds of future outcomes. A winning streak does not mean that a win is due, and a losing streak does not mean that a win must follow.

In this article

Gamble for entertainment Set limits and stay in control Recognise when gambling may be causing harm Support, account controls and safer play

Only gamble with money you can afford to lose after essential living costs have been covered. Gambling should not come before rent, mortgage payments, bills, food, education, savings or other financial responsibilities. Do not use borrowed money, credit intended for essential expenses or money set aside for someone else to gamble.

Treat gambling as paid entertainment rather than a source of income.
Decide how much time and money you are comfortable spending before you start.
Keep a record of your deposits, wagers, wins and losses so you understand your overall activity.
Never chase losses by increasing stakes or gambling for longer than planned.
Avoid gambling when you are upset, stressed, tired, angry or under the influence of alcohol or other substances.
Do not gamble to escape personal problems or to change your mood.
Take regular breaks and make time for other activities, interests and relationships.

Players must meet the applicable minimum age requirement. Do not allow children or other unauthorised people to use your account or payment methods. Keep your login details private and use suitable device, account and payment security measures.

Set limits and stay in control

Personal limits can help you make decisions before emotions or game results influence your behaviour. Consider setting limits for deposits, wagers, losses and the amount of time spent gambling. A limit should reflect your personal circumstances and disposable income, not the amount you hope to win.

Helpful steps before gambling

Set a realistic entertainment budget for a defined period.
Choose a time limit and decide when you will stop, regardless of whether you are winning or losing.
Set account controls or other available limits before placing wagers.
Leave enough money available for essential expenses and unexpected costs.
Plan what you will do after your gambling session so you have a clear stopping point.

A budget is not a guarantee that gambling will remain affordable. Review your spending regularly and reduce or stop gambling if your circumstances change. If you find it difficult to stay within a limit, do not simply increase it. Use a break, account restriction or self-exclusion option instead.

Take a break when needed

A temporary break can provide time to reassess your gambling and focus on other priorities. You can choose to stop for a short period or for as long as you need. During a break, avoid opening another account or using another service to continue gambling. If you have deposited funds or have an unsettled balance, check the applicable account terms and available support options.

If you want to stop gambling for a longer period, consider self-exclusion. Self-exclusion is a formal request to prevent or restrict access to gambling services for a selected period or until further review, where available. Read the conditions carefully before confirming a self-exclusion request, and do not try to bypass it.

Recognise when gambling may be causing harm

Gambling harm can develop gradually. You do not need to wait until a serious problem occurs before taking action. The following signs may indicate that gambling is becoming difficult to control:

Spending more money or time gambling than you intended.
Thinking about gambling frequently or finding it difficult to concentrate on other matters.
Trying to win back money that has been lost.
Increasing your stakes to achieve the same excitement or to recover losses.
Feeling restless, irritable or anxious when trying to cut down or stop.
Hiding gambling activity, losses or account statements from family, friends or colleagues.
Borrowing money, selling possessions or missing payments to fund gambling.
Gambling during work, study, family time or other important commitments.
Arguing with people close to you because of gambling.
Feeling guilty, ashamed, distressed or out of control after gambling.
Neglecting sleep, health, work, study or personal responsibilities.
Using gambling to cope with loneliness, stress, sadness or other difficult feelings.

If any of these signs apply to you, stop gambling and consider using account restrictions or self-exclusion. Speak openly with someone you trust and seek professional support. A counsellor or financial counsellor can help you understand what is happening, make a plan and identify practical next steps.

If gambling has affected your finances, avoid taking out new loans or using additional credit to cover losses. Consider contacting a qualified financial counsellor or another appropriate support service. If you are in immediate danger, feel unable to keep yourself safe or are experiencing a mental health emergency, contact emergency services or an urgent local support service.

Support, account controls and safer play

Jet Casino encourages players to ask for help early. You can use the responsible gaming tools made available through your account or request assistance with available limits, breaks and self-exclusion options. These tools are intended to support informed choices, but they are not a substitute for professional advice.

When requesting help

Explain clearly whether you want a deposit limit, a time-out, account restriction or self-exclusion.
Provide only the information needed to manage your request and follow any verification steps.
Read the relevant conditions, including when a restriction starts and how long it applies.
Do not continue to gamble while waiting for a decision if you are concerned about your behaviour.
Tell a trusted person about your plan so they can support you and help you remain accountable.

You are responsible for making sure that your account is used only by you. Keep passwords secure, log out on shared devices and do not give another person access to your account. If you believe someone else has accessed your account, stop using it and contact the available support channel as soon as possible.

Information on this page is general and is not medical, psychological, legal or financial advice. Gambling products and support arrangements may be subject to applicable Australian laws, site rules and changes to available services. Please read the relevant account terms and responsible gaming information before using a gambling service.

If you are worried about your own gambling or someone else’s gambling, reaching out is a positive first step. Speak with a trusted family member, friend, qualified counsellor or financial counsellor. Support is available, and you do not have to manage the situation alone.